Shipping & returns

Welcome to Runwynd! We are delighted to have you as our valued customer. To ensure your shopping experience is as smooth and enjoyable as possible, please review our Shipping and Returns Policy below:

Shipping Information:

Processing Time:

• Orders are typically processed within 1-2 business days after payment is confirmed.
• During peak seasons or promotional periods, processing times may vary, and we appreciate your patience.

Shipping Options:

• We offer various shipping options to cater to your needs, including standard and expedited shipping.
• Shipping costs are calculated at checkout based on your location and the selected shipping method.

Domestic and International Shipping:

• We provide shipping services both domestically and internationally.
• Please note that international customers may be subject to customs duties and taxes, which are the responsibility of the buyer.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track your order in real-time through our website using the provided tracking information.

Shipping Delays:

• While we strive to deliver your orders on time, unforeseen circumstances such as weather conditions or carrier delays may affect delivery times.
• In the event of any significant delays, we will communicate with you promptly and provide updates on your order status.

Returns and Exchanges:

30-Day Return Policy:

• We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of receiving it.

Eligibility for Returns:

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Customized or personalized items are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return:

1. Contact our customer support team at support@runwynd.com within 30 days of receiving your order.
2. Provide your order number and a brief explanation of the reason for the return.
3. Our team will guide you through the return process, including providing a return shipping label if necessary.

Refunds and Exchanges:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
• Refunds will be processed to the original method of payment within 5-7 business days.

Damaged or Defective Items:

• If your order arrives damaged or defective, please contact us immediately with photos of the damaged item and packaging.
• We will work with you to replace the item or issue a refund.

We appreciate your understanding and cooperation in adhering to our Shipping and Returns Policy. If you have any further questions or concerns, please don't hesitate to contact our customer support team at support@runwynd.com. Thank you for choosing Runwynd!